Human Resources Center, Inc.

Program Specialist – Home-Based Waiver ServicesPosition Summary

The Program Specialist for Home-Based Waiver (HBW) Services provides instructional, supportive, and administrative services to individuals and families enrolled in the program. This role is responsible for developing, coordinating, implementing, and monitoring Individual Support Plans (ISPs), while ensuring high-quality service delivery and compliance with regulatory requirements.

The Program Specialist works collaboratively with individuals, families, team members, and community partners to promote independence, enhance quality of life, and support individuals in achieving meaningful, self-directed outcomes within their home and community.

About Home-Based Waiver Services

HRC’s Home-Based Waiver Services provide personalized, in-home supports to children and adults with intellectual disabilities throughout Northeastern Pennsylvania. Services are designed to promote independence while maintaining the comfort and familiarity of home.

Through individualized planning and compassionate support, our team helps participants build daily living skills, engage in their communities, and achieve their personal goals.

Essential Duties and Responsibilities

• Manage and maintain an assigned caseload of individuals enrolled in the HBW program

• Develop, implement, and monitor Individual Support Plans (ISPs) in collaboration with individuals and their teams

• Participate in ISP meetings and assist in developing annual goals and outcomes

• Conduct home visits and complete timely, accurate case note documentation

• Provide ongoing case management support to individuals and families

• Coordinate services with internal departments and external providers

• Review unit utilization and ensure services are delivered as authorized

• Review and approve daily service documentation and case notes

• Attend scheduled meetings and appointments as requested by individuals or families

• Assist families in identifying and accessing resources (e.g., assistive technology, home modifications, camps, and other supports)

• Support recruitment, interviewing, hiring, training, and supervision of Home-Based staff

• Complete employee evaluations (90-day and annual)

• Assist with disciplinary actions, including termination of staff when necessary

• Ensure compliance with all agency policies, state regulations, and licensing requirements

• Maintain accurate records and documentation in accordance with program standards

• Participate in a minimum of 24 hours of annual training

Education and Experience

• Bachelor’s degree from an accredited college or university (required)